Top AI Tools for Customer Feedback (2024)

MonkeyLearn is an AI-powered text analytics platform designed to analyze and visualize customer feedback. It offers pre-built machine learning models and the option to create custom models, making it accessible for businesses without coding expertise.

The platform provides business templates and dashboards for different scenarios, along with data visualization features to present insights in charts and visualizations. MonkeyLearn is widely used across industries for customer feedback analysis, social media monitoring, and market research.

With its user-friendly interface and pre-built models, MonkeyLearn is a valuable tool for understanding customer sentiments and improving satisfaction.

Key points:
• Advanced text analytics platform using AI for customer feedback analysis.
• No coding expertise required, making it accessible for businesses.
• Offers pre-built and custom machine learning models.
• Provides data visualization features for presenting insights.
• Widely adopted across industries for various use cases.

Loopin AI is an AI Meeting Assistant that revolutionizes the way meetings are conducted. It eliminates the need for manual note-taking by recording, transcribing, and summarizing meetings.

With Loopin AI, important details from missed meetings can be easily recalled. The tool provides customizable meeting summaries using templates and allows for one-click sharing with participants.

It also learns insights from meetings based on user-defined contexts and offers multiple options to send summaries (Email, Slack, Notion). Collaboration among team members in real-time is made possible on meeting summaries, and action items can be created and assigned.

Automatic follow-up on action items over Slack is provided, and agenda talking points can be created along with participant notifications. Loopin AI is recommended for customer-facing teams, HR leaders, UX/UI researchers, product managers, tech teams, investors, and more.

Key Points:
• AI Meeting Assistant that records, transcribes, and summarizes meetings
• Eliminates the need for manual note-taking during meetings
• Customizable meeting summaries with one-click sharing
• Collaboration and creation of action items in real-time
• Recommended for various professionals and teams.

Zigpoll is a versatile survey app designed to help businesses gain valuable insights into their customers' thoughts and preferences. With its fast-loading and customizable features, Zigpoll allows users to create unlimited surveys that can be distributed through various channels like websites, emails, and SMS.

The tool also integrates seamlessly with popular platforms such as Shopify and WordPress, enabling businesses to optimize their marketing strategies and improve conversion rates. Zigpoll enables businesses to gather feedback from customers at crucial moments, aiding in the continuous improvement of their operations.

The app offers comprehensive data analysis capabilities, including multiple charts, reporting dashboards, zero-party response data, and NPS scores. Additionally, Zigpoll's custom GPT-4 AI technology provides automatic insights and trend detection based on response data.

Users can also ask specific questions to an AI model trained on their business and response data for more in-depth analysis.

Key points about Zigpoll:
• Versatile survey app for understanding customer thoughts and preferences.
• Fast-loading, multilingual, and fully customizable.
• Create unlimited surveys and distribute them through various channels.
• Integrates with popular platforms like Shopify and WordPress for optimized marketing and conversion rates.
• Comprehensive data analysis features, including multiple charts, reporting dashboards, and NPS scores.
• Custom GPT-4 AI technology for automatic insights and trend detection.
• AI model trained on business and response data for deeper analysis.

Gestualy is an AI-powered gesture recognition system designed for businesses. It uses advanced technology to accurately detect and analyze up to 500 different gestures, allowing customers to provide feedback without the need for surveys or physical touch.

This improves convenience and enhances the customer experience. The system also provides real-time alerts and notifications, enabling businesses to address any issues promptly.

Gestualy is compatible with Linux, Windows, and Mac operating systems, making it accessible for a wide range of businesses. Its versatile applications include retail stores, restaurants, event venues, and service providers.

By measuring customer satisfaction levels and gathering real-time feedback, Gestualy offers businesses an effortless way to improve their customer service and enhance overall satisfaction.

Key points:
• AI-powered gesture recognition system for businesses
• Analyzes up to 500 different gestures expressing various emotions
• Allows customers to provide feedback without surveys or physical touch
• Real-time alerts and notifications for prompt issue resolution
• Compatible with Linux, Windows, and Mac operating systems
• Versatile applications in retail, restaurants, events, and services
• Measures customer satisfaction levels and gathers real-time feedback

Vocads is an AI-driven survey platform that revolutionizes the customer survey experience through voice conversations with AI. It allows companies to collect detailed and honest answers from customers, leading to more accurate insights and better customer retention strategies.

Key features of Vocads include voice conversations with AI, real-time surveys, data sovereignty and GDPR compliance, emotional insights, and a user-friendly platform. Use cases for Vocads include gathering customer feedback, conducting employee surveys, and enhancing the customer experience.

With its focus on real, honest, and complete answers, Vocads provides deeper insights into customer experiences and emotions. It offers a user-friendly interface and ensures data security.

Its real-time survey capabilities and industry trend updates make it valuable for businesses aiming to stay ahead in the world of voice data.

Campbell is an advanced AI assistant service specifically designed for crafting performance reviews. With Campbell, users can streamline the review process and effortlessly transform their ideas into professional feedback.

One of its key features is the ability to customize the tone and language of reviews to align with the organization's culture. The tool supports writing reviews for direct reports, managers, and peers as part of a comprehensive 360-degree feedback process.

User data is stored securely and confidentially, ensuring privacy. Campbell boasts a user-friendly interface that is easy to navigate, saving time and providing a cost-effective solution for writing high-quality performance reviews.

Its use cases include streamlining performance reviews and customizing feedback to drive employee development and organizational success.

Key points:
• Streamlines the review process and translates ideas into professional feedback
• Allows customization of tone and language to match organizational culture
• Supports writing reviews for direct reports, managers, and peers as part of a 360-degree feedback process
• Stores user data securely and confidentially
• User-friendly interface saves time and provides a cost-effective solution
• Drives employee development and organizational success.

CrowdPrisma is a survey analysis tool that utilizes AI and NLP to quickly and accurately analyze survey responses. It employs AI-powered NLP algorithms to automatically group free-text responses into relevant topics.

The interactive dashboard enables users to explore and analyze specific subgroups of respondents and uncover relationships between different survey questions. By reducing survey analysis time from weeks to less than an hour, CrowdPrisma facilitates faster decision-making.

Additionally, it offers a flexible pricing structure, including a free trial with access to all features and a beta testing program with a 25% discount on the first year's bill. Use cases for CrowdPrisma span market researchers, customer experience professionals, HR professionals, product managers, social scientists, academic researchers, and business owners.

With CrowdPrisma, users can unlock the full potential of their survey data, gain actionable insights, and make informed decisions.

ReplyGenius is an AI-powered tool that streamlines the process of handling customer reviews. It utilizes artificial intelligence to generate personalized and authentic responses to customer feedback, saving time and improving response efficiency.

With its sentiment analysis feature, it can identify positive aspects and areas of concern within customer reviews, providing valuable insights. Additionally, ReplyGenius helps in identifying fraudulent reviews and ensuring the authenticity of customer feedback, while also checking if received reviews adhere to platform guidelines.

The tool offers comprehensive analytics for evaluating customer reviews and uncovering trends. Use cases for ReplyGenius include customer engagement, feedback analysis, trust and authenticity, and platform compliance.

Overall, ReplyGenius simplifies the management and response to customer reviews, enhancing offerings and strengthening customer relationships.

ReviewReply is an AI-powered software designed to simplify the process of responding to customer reviews. With ReviewReply, businesses can automate the posting of responses on platforms like Facebook and Google.

The tool generates personalized responses tailored to each business's brand and customer feedback. It also includes an insight dashboard for monitoring and tracking essential customer feedback.

ReviewReply offers three tiers (Lite, Pro, and Enterprise) to cater to businesses of different sizes and requirements. Whether you're a small or large business, ReviewReply can help streamline your review response process, provide timely and relevant responses to enhance customer satisfaction, and maintain a positive online reputation by addressing customer feedback promptly.

Its AI-powered capabilities ensure thoughtful and efficient responses, strengthening customer relationships and enhancing online reputation.

Key Points:
• Automates the process of responding to customer reviews on platforms like Facebook and Google.
• Generates personalized responses tailored to each business's brand and customer feedback.
• Includes an insight dashboard for monitoring and tracking essential customer feedback.